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FAQ

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folder Here you find most frequently asked questions:

Q: WHERE CAN I GO FOR MORE HELP ?
Send us an e-mail to: unlockertool@unlockertool.com

Q: HOW CAN I OBTAIN AN EVALUATION VERSION OF Unlocker Tool ?

You can always download the latest evaluation version of Unlocker Tool on the download page.

Q: HOW CAN I PURCHASE Unlocker Tool ?

Visit our Order page to purchase Unlocker Tool.

Q: Does Unlocker Tool work on Windows Vista and 7?

Yes. If you want to disable UAC globally, go to "Control Panel" then "User Accounts" then again "User Accounts" then "Turn User Account Control" and set it to Off, then restart your computer.

Q: What type of errors can utility resolve?

When you tried to delete, move or rename a file without Unlocker Tool, you may get following errors:
  • Cannot delete file: Access is denied
  • There has been a sharing violation.
  • The source or destination file may be in use.
  • The file is in use by another program or user.
  • Make sure the disk is not full or write-protected and that the file is not currently in use.
  • Error Deleting File or Folder
  • Cannot delete file or folder The file name you specified is not valid or too long. Specify a different file name.

Q: I AM SOFTWARE DEVELOPER CAN I ADD LONG PATHS SUPPORT IN MY APPLICATION ?

Yes, you can. Visit this link to find out more: Long Path API

Q: WHAT ARE THE FEATURES SUPPORTED BY Unlocker Tool ?

Please click the Features link for more details.

Q: IS THERE ANY FEATURES-WISE DIFFERENCE BETWEEN TRIAL AND REGISTERED VERSIONS ?

Yes, with TRIAL version you can't use all the functionality of program.

Q: DO YOU SELL THE SOURCE CODE OF YOUR Unlocker Tool ?
No, we don't sell the source code.

Q: WHAT ARE THE SYSTEM REQUIREMENTS TO RUN Unlocker Tool ?
A Windows 95/98/ME/NT/2000/2003/XP/VISTA/Windows 7 based PC.
Feedback

After having tried numerous programs to delete a number of folders from one of my drives nothing worked. Even using the Command Line with every command and extension I could think off failed. Then I tried your program - It worked simply and effectively. To your team of technicians a heartfelt thank you.

Sincerely

"Thanks! Your application worked well and accomplished it's purpose."


"I've got the application and it's removed the problem folder. Thanks again."


"Thank you. This will help me solve some issues by students." 


"I downloaded and installed it. It works very well. It was able to delete the long path folders." 


"Thank you for sending the program instantly. It did the trick : ) 
Have a nice day!" 


"I finally used your tool and it fixed my problem. I was using a script here, but your program is much better.Thanks and good luck." 


"Hello,
It works fine.
Thanks and best regards" 


"I use netapp storage, and a volume was filling up.
I wanted to subdivide it and delete a root directory which had 600GB of data in it.
This would solve several problems for me:
1) the existing volume needed some free space, and
2) subdividing is useful for keeping our netapp volumes below the limit at which we
can use their deduplication technology.
The problem was this 600GB of data was full of incredibly long paths which could not be deleted.
Even after I migrated the data to a new volume, I could not remove the now out of production root-level folder,
and hence could not free up the storage. I could delete bits and pieces, but in the main one cannot
root around 600GB of data looking for problems and solve them one at a time.
Your utility was brilliant - hence I got the site license since we do a lot of fileserver operations
and I am sure it will come in handy in the future." 


folder Terms Of Use
By using this product you agree with the terms and conditions expressed in the License Agreement.
folder Have a question?
If you have any questions regarding the product, purchasing, licenses etc, please don't hesitate to contact us at unlockertool@unlockertool.com.
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